Strongly Criticizing San Francisco Municipal Transportation Agency

I think that the SFMTA is really ridiculous! Around 12:30 pm today, I just got out from a bookstore in the Lake Merced district and waited for the Line 18, there were also a few people waiting for that bus line. I checked with the bus arrival time, they said the next Line 18 would be coming in about 20 minutes. All right. The "18" was actually coming roughly 20 minutes later, but it stopped moving few hundred feet away. Then the driver changed the headsign to "NOT IN SERVICE", it turned out the horn of that bus was malfunctioned, the horn was keep on sounded and it was really noisy.

Okay. That's not the main problem. What matters is that bus driver didn't call for her supervisor and SFMTA to send a bus for back up, she just drove away from the bus stop. The even more ridiculous thing actually happened 20 minutes later, (yes, another 20 minutes!) another "18" was going away without any reason! That bus driver just drove his bus away! I didn't see there was problem on that bus, but the driver just drove it away! That left all of us to wait for the same line for another 20 minutes! It's really ridiculous! The regular "18" has service every 20-25 minutes, but this afternoon I waited for at least three "20 minutes", that means I waited for the "18" for 20x3=60, 25x3=75! I waited more than an hour for that bus line!

Outrageous! Outrageous! SFMTA doesn't follow the schedule to provide bus service! Beware that you may have to wait one day for a bus in the future because they provide service whenever they like!