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Friday, January 21, 2011

Bungled mistake knocks out bundled services

Bungled mistake knocks out bundled services

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Bungled mistake knocks out bundled services
Updated on: 2011-01-20 22:21:57

Story posted 2011.01.20 at 07:20 PM PST

ABC7 NEWS TO GO News

If you have Internet, phone service and cable or satellite TV, chances are you bundle them together. That can save you money, but as one viewer found out it can also be the source of trouble.

A man had his situation with his bill all settled, until he tried to turn on his TV. Dennis Coleman's bill pretty much sums it up. He made a payment of $196 to Direct TV. The problem is he should have sent it to Verizon.

"It's my fault. I told them that in the beginning. I said, 'Yeah, this is my fault,'" said Novato resident Dennis Coleman.

The mistake happened when he electronically paid his bill to the wrong company. Coleman bundles his services under Verizon's Triple Play. That gives him internet and phone service from Verizon and television from Direct TV.

"Well Verizon said I hadn't paid them. So when I talked to Direct TV, Direct TV told me they sent the money to Verizon," says Coleman.

So the problem was solved, so he thought. Then one day he tried to turn on his TV.

"We turned it on one morning and there was nothing there. I was just shut off," says Coleman.

His Direct TV subscription had been cut off. The same thing happened to his Internet service and some of his phone features like caller ID. Verizon had no record of him making a payment. So he got back on the phone.

"I had one conference call the first time with Direct TV and Verizon and the woman at Verizon kept telling me, 'It isn't in our books,'" says Coleman.

That's when he decided to call 7 On Your Side. We contacted Verizon and it took care of everything. His services are now restored and his payment correctly credited to the right accounts.

"I'm glad you're around. I mean I've watched your program, I've listened to you on the radio, and when I get so frustrated, that's the first thing I thought of," says Coleman.

Verizon says it has apologized to Dennis and has given him a $25 credit on his next bill. Direct TV says it did what it could to help Dennis correct the situation.


Story posted 2011.01.20 at 07:20 PM PST


All material © 2010 ABC Inc., KGO-TV Inc. & 2004-2010 LSN, Inc. All Rights Reserved.

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Víctor Lei

One penny makes all the difference for a rebate

One penny makes all the difference for a rebate

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One penny makes all the difference for a rebate
Updated on: 2011-01-19 22:28:39

Story posted 2011.01.19 at 07:20 PM PST

ABC7 NEWS TO GO News

Think a penny isn't worth much? One man proved that wrong, and in more than one way.

Chris Rasmussen got his daughter a bike for Christmas. It is the perfect beach cruiser for a young woman living in Santa Cruz. It is made by a company called Electra.

"I paid $399.99 for it and as I was loading it into my truck the owner of the store came in and said 'here, mail this rebate in and you'll get $25,'" he said.

It was a pretty good deal, and Chris still has the paperwork for the $25 rebate offered. But when the check came in the mail, it was only for $10.

"So I called and the lady at Electra Bike and asked what the problem was and she said 'you didn't spend $400 you spent $399.99.' I said, 'so over a penny you aren't going to give me a rebate? I said, this isn't right,'" he said.

So Chris contacted 7 On Your Side and Electra told us, "Mr. Rasmussen's purchase total was $399.99 and thus only qualified for the $10.00 rebate. We worked very hard to make sure the program guidelines were outlined and clearly stated."

The rebate instructions read $400 or more and his receipt said $399.99. But Chris wasn't done, so he went back to the bike shop and re-did the deal.

"He allowed me to return the bike and then gave me a new receipt. I gave him two pennies more and I got a receipt for $400.01 and I mailed it in. I got my rebate, it came in the mail three days ago," he said.

Chris said the guys at the bike shop is Scotts Valley were great every step of the way.


Story posted 2011.01.19 at 07:20 PM PST


All material © 2010 ABC Inc., KGO-TV Inc. & 2004-2010 LSN, Inc. All Rights Reserved.

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Víctor Lei

SFPD warns of crimes during Chinese New Year

SFPD warns of crimes during Chinese New Year

Story posted 2011.01.20 at 03:43 PM PST

ABC7 NEWS TO GO News

San Francisco police went door to door on Thursday, warning merchants of crime during the upcoming Lunar New Year in parts of the Bayview District and Ingleside. Police officials passed out flyers to businesses along San Bruno Avenue.

They include information on how to avoid the most common types of crime during the Lunar New Year, which are robbery, burglary, extortion, home invasions, pick pocketing, fraud and money scams.

There are also details on what to do if there's an incident and how to communicate with police. The Lunar New Year begins Feb. 3 and it will be the year of the rabbit.


Story posted 2011.01.20 at 03:43 PM PST

All material © 2010 ABC Inc., KGO-TV Inc. & 2004-2010 LSN, Inc. All Rights Reserved.

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Víctor Lei

Tuesday, January 18, 2011

(BN) Macau Casino Bonds Beat Las Vegas on Record Gaming Revenue: China Credit

Bloomberg News, sent from my iPod touch.

Macau Casino Bonds Beat Vegas on Record Revenue: China Credit

Jan. 19 (Bloomberg) -- Macau, which surpassed Las Vegas as the world's biggest destination for gamblers, has also overtaken America's gaming capital for bond market performance.

Melco Crown Entertainment Ltd.'s $600 million of 10.25 percent notes due May 2018 rose 17 percent since Jan. 1, according to Cantor Fitzgerald & Co. prices on Bloomberg. Galaxy Entertainment Group Ltd.'s zero-coupon convertible notes due December 2011 climbed 28 percent to 159.75 cents on the dollar, KNG Securities LLP prices show. Casino bond prices in the U.S. rose 0.1 percent on average this year, according to Bank of America Merrill Lynch's U.S. High-Yield Gaming Index.

Casino revenue reached a record 18.9 billion patacas ($2.4 billion) last month, according to Macau's Gaming Inspection and Coordination Bureau, equivalent to almost half the Las Vegas Strip's takings for all of 2010. Visitors from China, where the number of billionaires jumped 60 percent last year, spurred growth even as the city added measures to limit gaming tables.

"Earnings are coming in much higher than expected and these companies have been able to pay down their debt faster than forecast," Aaron Fischer, regional head of gaming research at CLSA Asia-Pacific Markets, said in a phone interview from Hong Kong. "A few years ago there was a risk some of these companies could go bankrupt. That's far from the case now."

Full-year revenue rose 58 percent to a record 188 billion patacas, according to data compiled by Macau authorities. CLSA today raised its 2011 revenue forecast to $30 billion, a rise of about 30 percent, from 20 percent previously.

218-Carat Diamond

Macau, where visitors outnumbered residents 40-to-1 in the first eleven months of 2010, is the only city in China in which casinos operate legally. The city received 22.7 million visitors from January to November, according to its tourism agency, lured by the promise of 24-hour gambling and attractions such as the 218-carat diamond on display at billionaire Stanley Ho's Grand Lisboa Hotel and casino.

In the U.S., where unemployment is above 9 percent, gaming revenue on the Las Vegas Strip fell 0.6 percent to $5.6 billion last year, after peaking at $6.8 billion in 2007, according to data going back to 2002 compiled by the State of Nevada Gaming Control Board.

MGM Resorts International has 99 percent of its hotel rooms and 77 percent of its gaming tables in the U.S. Its $525 million of 5.875 percent notes due February 2014 trade at about 95.68 cents on the dollar, up from 93.5 cents on Dec. 31, according to Trace, the bond price-reporting system of the Financial Industry Regulatory Authority.

Wynn, Melco

Wynn Resorts Ltd.'s $1.32 billion of 7.75 percent bonds due August 2020, the securities with the second-highest weighting in Bank of America's High-Yield Gaming Index, trade at about 108 cents, down from 108.5 cents at the end of December, Trace prices show.

Melco Crown's 10.25 percent notes rose 11 percent to 115 cents on the dollar from 103.5 cents in the second half of 2010, according to Nomura Holdings Inc. prices, while Galaxy's zero- coupon notes jumped 54 percent to 125 cents from 81 cents, KNG Securities prices show. Casino bonds in the U.S. returned an average 0.05 percent over the same period, Bank of America's U.S. High-Yield Gaming Index shows.

"Las Vegas is there when it comes to saturation" at a time when growing visitor numbers to Macau are handing investors "a huge advantage," Todd Youngberg, Chicago-based head of high-yield investments at Aviva Investors, said in an interview in Singapore yesterday. "The probability of default in Macau looks like it would be less, but I'd want to get comfortable with the regulations surrounding bankruptcy laws," he said.

Record January

Casino revenue in Macau may jump to a record 20.8 billion patacas this month, analysts at CLSA forecast on Jan. 17. To reduce the risk of oversupply, which threatened growth before the financial crisis, the city is enforcing a cap of 5,500 gaming tables by 2013, which equates to about 200 new tables a year.

Macau's success is helped by "the lack of investment opportunities in China," Gabriel Chan, a Hong Kong-based analyst at Credit Suisse Group AG, said in a phone interview. "The stock market was one of the worst performing in 2010, and you can't punt on property any more with all the restrictions. It's driving people to take money out using Macau as a window."

Junket operators, which organize gaming trips for so-called V.I.P. gamblers, are offering to pay as much as 3 percent in interest a month to clients who agree to keep their winnings in Macau to be lent to other gamblers. That compares with a one- year deposit rate of 2.75 percent in China.

"This is higher than keeping money in banks or even some mutual funds," CLSA's Fischer said.

Inflation

Inflation accelerating at the fastest pace in 28 months is threatening economic growth in China that averaged more than 10 percent over the past five years. The central bank has said it will raise bank reserve ratios tomorrow by 50 basis points, or 0.5 percentage point, to 19 percent.

Five-year credit-default swaps on the nation's bonds have risen 8 basis points this year after China increased the benchmark one-year lending rate by 25 basis points to 5.81 percent Dec. 25. The contracts rose 0.5 basis point to 76 basis points on Jan. 18, according to CMA prices in New York.

Credit-default swap indexes are benchmarks for protecting debt against default and traders use them to speculate on credit quality. An increase suggests deteriorating perceptions of creditworthiness and a drop shows improvement.

China's $1 billion of 4.75 percent notes due October 2013 pay 1.5 percent, according to Royal Bank of Scotland Group Plc prices, the lowest yield of similar-maturity dollar-denominated bonds sold by the so-called BRIC nations. Brazil's $1.25 billion of 10.25 percent debt due June 2013 yields 1.83 percent, according to Banif Banco de Investimento SA prices, while Russia's $2 billion of 3.625 percent paper due April 2015 yields 3.52 percent, according to RBS prices. India hasn't sold any dollar bonds.

Hu Visits U.S.

The yuan weakened 0.05 percent to 6.5860 per dollar as of 11:02 a.m. in Shanghai, after reaching a 17-year high yesterday, as President Hu Jintao begins a state visit to the U.S., according to the China Foreign Exchange Trade System.

Non-deliverable forwards show traders are betting on a 2.1 percent increase in the coming 12 months. One-year interest-rate swaps, or the fixed cost needed to receive the floating seven- day repurchase rate, fell 1 basis point, or 0.01 percentage point, to 3.4425 percent as of 11:05 a.m. in Shanghai, data compiled by Bloomberg show.

Melco Crown, a Hong Kong-based venture between Australian billionaire James Packer and Lawrence Ho, the son of Macau gambling magnate Stanley Ho, posted a third-quarter profit in November that beat analysts' estimates on the back of China's gambling boom.

'Bright' Future

Galaxy Chief Financial Officer Robert Drake forecast in October a "bright" future after third-quarter earnings more than doubled from a year earlier. The Hong Kong-listed company said it received 14 billion yuan of orders when it sold 1.4 billion yuan of bonds last month.

Drake is traveling and not available for comment, according to Peter Caveny, a company spokesman.

"There shouldn't be any material increase in Galaxy or Melco Crown's debt levels given their improving earnings and the fact most of the funding needs for planned capital expenditure have been accounted for," Kaven Tsang, an analyst at Moody's Investors Service, said in a phone interview from Hong Kong. "With the predictable environment now giving investors some comfort, especially compared to sectors like Chinese property, there should be pretty good investor demand for their bonds."

Galaxy Entertainment has the equivalent of $1.53 billion in bonds and loans maturing before the end of 2016, while Melco Crown has $2.28 billion due before the end of 2018, data compiled by Bloomberg show.

To contact the reporter on this story: Katrina Nicholas in Singapore at knicholas2@bloomberg.net

To contact the editor responsible for this story: Will McSheehy at wmcsheehy@bloomberg.net

Find out more about Bloomberg for iPhone: http://m.bloomberg.com/iphone/


Víctor Lei

Monday, January 17, 2011

Steve Jobs taking medical leave of absence

Steve Jobs taking medical leave of absence

Story posted 2011.01.17 at 05:24 PM PST

ABC7 NEWS TO GO News

Apple CEO Steve Jobs is taking another medical leave of absence to deal with his health problems. The announcement by Apple did not specify how long Jobs will be away, nor the nature of his medical condition. However, Jobs will retain his CEO title and will continue to provide guidance.

Jobs was diagnosed with pancreatic cancer and had surgery in 2004. In 2009, he took a six-month leave during which he received a liver transplant in Tennessee. Following the transplant, he made his first public appearance in September of 2009 to launch the iPad, Apple's tablet computer. Jobs has continued to look underweight and less energetic.

"Everybody is a little nervous about what happens when he finally steps away, and the fact that he's for the third time now since 2004 having to take a medical leave of absence got people neverous," technology analyst Tom Merritt said.

ABC News is reporting that Jobs may be undergoing chemotherapy or some other treatment during this newest medical leave. Chief operating officer Tim Cook will handle day-to-day operations.

Jobs is no ordinary CEO. He is widely considered the driving force behind Apple's technology and design innovation and its marketing efforts. He will be off-work during what promises to be a very busy year ahead when Apple is expected to release a new version of the iPad and iPhone.

He is not immortal, points out Jeffrey Pfeffer, a professor of organizational behavior at the Graduate School of Business at Stanford. Pfeffer doesn't see evidence coming out of the highly secretive Apple that there is a clear line of succession. Most CEO's with life-threatening illnesses, Pfeffer says, would resign to allow new leadership to take the helm. Behind the scenes, Pfeffer says that Apple's board of directors should be working on a successor, but it also faces the delicate matter of wanting to be supportive of its CEO with a health issue.

"There is no question that competition is serious right now, and if I were an app developer, I would be looking really seriously at trying to make sure that I diversify my portfolio," Molly Wood, cnet.com executive editor said.

Investors will certainly signal whether they think Apple is the same company with Jobs out for an unspecified time when trading resumes tomorrow after the three-day holiday weekend. Apple's share price closed Friday at $348. It was about $190 a year ago. European markets reacted swiftly. In Germany, shares dropped almost eight percent, wiping out $25 billion in Apple's value


Story posted 2011.01.17 at 05:24 PM PST

All material © 2010 ABC Inc., KGO-TV Inc. & 2004-2010 LSN, Inc. All Rights Reserved.

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Víctor Lei

Sunday, January 16, 2011

Full Of Violent Thoughts!!!

Consumer Reports tests Blu-ray players

Consumer Reports tests Blu-ray players

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Consumer Reports tests Blu-ray players
Updated on: 2011-01-14 11:33:00

Story posted 2011.01.14 at 08:32 AM PST

ABC7 NEWS TO GO News

The January tradition of returning those Christmas gifts you don't want for the things you wish you did is in full swing. If your wish list still includes a Blu-ray player, here are a few tips to help you separate the good from the bad.

When watching a movie on an HDTV - a Blu-ray player delivers an incredible viewing experience. Consumer Reports tested more than 40 Blu-ray players, costing as little as $80 all the way up to $650. The most important test was assessing picture quality. The good news was that every Blu-ray player rated excellent for high-definition picture quality; from an Oppo which sells for $500 to a Samsung which costs $140. And lower-priced players can still pack in plenty of features, like a USB port, so you can watch home videos on your TV and Internet capability, which allows you to access movies online if you pay for a service such as Netflix.

"Some of the Blu-ray players are Wi-Fi capable, which means you can connect to your home network wirelessly," said Thomas Maung of Consumer Reports.

Another consideration - how long it takes the player to load a movie. Consumer Reports times how many seconds it takes until the first screen appears.

If a 3D TV is in your future, Consumer Reports recommends the $200 Sony BDP-S570 Blu-ray player, with built-in Wi-Fi.

"Right now there's not a lot of 3D content, but all these machines will play Blu-ray discs and regular DVDs. And you'll be set to go should you decide you want to buy a 3D TV," said Jim Willcox of Consumer Reports.

Not likely to go 3D any time soon? Then a Samsung BD-C5500 is a good choice. And it's a Consumer Reports Best Buy at $140.

If streaming movies from the Internet is important to you, be aware that Blu-ray manufacturers have agreements with certain service providers. The two recommended Blu-ray players in this report stream movies from Netflix. Consumer Reports says that if you're interested in one service in particular, make sure the player you get offers it.

Consumer Reports is published by Consumers Union. Both Consumer Reports and Consumers Union are not-for-profit organizations that accept no advertising. Neither has any commercial relationship with any advertiser or sponsor on this site.

(All Consumer Reports Material Copyright 2010. Consumers Union of U.S. Inc. ALL RIGHTS RESERVED.)


Story posted 2011.01.14 at 08:32 AM PST


All material © 2010 ABC Inc., KGO-TV Inc. & 2004-2010 LSN, Inc. All Rights Reserved.

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Víctor Lei

Credit card upgrades may be costlier than you think

Credit card upgrades may be costlier than you think

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Credit card upgrades may be costlier than you think
Updated on: 2011-01-13 22:44:13

Story posted 2011.01.13 at 07:39 PM PST

ABC7 NEWS TO GO News

Getting an upgrade is usually considered a good thing. But as one Bay Area woman found out, that's not always the case when it comes to credit cards.

The upgrade was for a reward credit card. She called to activate the card and that's when she figured out it wasn't her kind of upgrade.

Liz Isaacs of San Francisco has been a Chase credit cardholder for years. She liked getting United miles as a reward. Now she is none too happy with Chase.

"I don't know if they were trying to trick me, but I do think that they were certainly hoping that I wouldn't notice," she said.

A recent deal she wound up with gives her more miles and increased benefits.

"I was thinking to myself, 'Oh great, I have been upgraded.' And then I said, 'Well, is there a cost to the upgrade?' And she's like, 'Oh yes, it's $95."

Isaacs says the customer service representative told her she had to opt out if she wanted to keep the old card and that she had received a notice to that effect. She says that's probably true, but she didn't take notice.

7 On Your Side contacted Chase and were told, "In September 2010, a notice was sent to select customers that explained their account would be upgraded automatically from the United Mileage Plus Signature rewards program to the United Mileage Plus Select rewards program effective November 2010."

If the customer wanted to keep their old card they had to request it. If not, the upgrade, minus the fee increase, would go into effect.

In their statement Chase said, "The annual fee increase would not take place until the following year's anniversary. At least 45 days before the increased fee is billed, another notification will be sent with the option to reject the new fee amount and return to the customer's United Mileage Plus Signature card without penalties."

Several chances to opt out of the upgrade, but still the consumer has to take action.

So is the new card even worth having? It depends on your spending habits.

"It actually can be a very good deal if you are someone who is either determined to fly United and buy United tickets, or if you spend a lot of money on the card," explained Joe Ridout of Consumer Action.

It is hard to keep up with all the paperwork we are sent these days, but this underlines why it is so important to read all your e-mail and snail mail, especially from financial service providers.


Story posted 2011.01.13 at 07:39 PM PST


All material © 2010 ABC Inc., KGO-TV Inc. & 2004-2010 LSN, Inc. All Rights Reserved.

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Víctor Lei

Video shows violent Tenderloin cafe shooting

I always feel scared when I get out or get back my home everyday…


Video shows violent Tenderloin cafe shooting

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Video shows Tenderloin cafe shooting
Updated on: 2011-01-14 22:07:00

Story posted 2011.01.14 at 09:22 PM PST

ABC7 NEWS TO GO News

It may have been over a debt or a laptop; whatever the motive, a killer chased his victim through the streets. The man was chased at gunpoint through San Francisco's Tenderloin District, into a cafe and shot dead. The security camera shows an act of cold-blooded murder.

Friday, family and friends headed to the Jebena Coffee Shop where Terry Turner was murdered. Among them was Rio Flores, who says he is a distant cousin.

"It was really, really gruesome and brutally violent and it really scares me, like, this is my neighborhood," Flores said.

The owner opened up the back of the coffee shop so people could bring in flowers to a memorial perched atop a small table near where 29-year-old Turner was chased and then shot execution style.

The story on the street, unconfirmed by police, is that the two were fighting about a block away.

Graphic video from security cameras in the room show the gunman chasing and firing numerous shots at Turner.

Thursday's shooting is the third fatal shooting in the neighborhood in a month. One man was killed at Larkin and O'Farrell streets near a children's playground. Another died at Turk and Taylor streets.

But the cafe owner says it is a relatively safe neighborhood.

"There are a lot of projects that going to be happing in the area, a lot of businesses are opening so overall it's a pretty good area," Kinani said.

A suspect was arrested, but that person's name has not been released.


Story posted 2011.01.14 at 09:22 PM PST

All material © 2010 ABC Inc., KGO-TV Inc. & 2004-2010 LSN, Inc. All Rights Reserved.

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Víctor Lei

Ariz. shootings big topic at Cow Palace gun show

Ariz. shootings big topic at Cow Palace gun show

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Ariz. shootings big topic at Cow Palace gun show
Updated on: 2011-01-15 21:20:03

Story posted 2011.01.15 at 06:20 PM PST

ABC7 NEWS TO GO News

The organization that put on a gun show in Tucson Saturday is also putting one on at the Cow Palace in Daly City this weekend.

The group is called "Crossroads of the West." A spokesman says 4,000 people turned out in Tucson and the mood was described as less upbeat than past shows. The group thought about cancelling the event, but decided the shooting was about a man with mental issues and not gun rights.

The event in Daly City was packed Saturday with people buying guns and ammunition, and talking about the shootings in Tucson.

"I already have weapons, but I may be purchasing another one," says Rawnie Celements of Newark.

Ever since Saturday's shooting rampage in Tucson, gun sales have gone up in Arizona as well as several other states. Word is also spreading among Second Amendment supporters about Joe Zamudio, the open carrier who happened to be shopping nearby when the shooting started.

"Something needed to be taken care of. That was my immediate problem, was address that firearm," Zamudio says.

Zamudio saw the gunman, Jared Loughner, and another man struggling with the gun. At that point, he did not know who the shooter actually was. He chose not to fire his weapon but instead, to hold both men down just in case. Gun owners insist Zamudio is a perfect example of why Americans should have the choice to arm themselves.

"It's opening doors. It's basically saying people should have weapons in case something like this does happen," Omar Sanchez of Oakland says.

"When you get a whole bunch of people pulling guns, then you have more chaos and a more deadly situation," says Karen Arntzen with the Brady Campaign.

The Brady Campaign to prevent gun violence continues to push for more gun control. Members applaud California's new state law which takes effect in February. It requires handgun ammunition to be bought in person with ID and a thumb print for extra verification.

Joe Enfantino of Santa Clara says, "There's another dumb law in California."

Senator Mark Leno backs the bill and says, "We should be tracking who's purchasing this ammunition, and we know the assailant in Tucson last weekend walked into a store, bought magazine cases of 30 rounds or more."

Gun owners admit they are stocking up on ammo before the law kicks in.


Story posted 2011.01.15 at 06:20 PM PST

All material © 2010 ABC Inc., KGO-TV Inc. & 2004-2010 LSN, Inc. All Rights Reserved.

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Víctor Lei

CCSF Bookstores: Rent After Effects Apprentice, Second Edition

CCSF Bookstores: Rent After Effects Apprentice, Second Edition

Two days until a new semester, my video skill is going to another milestone. After studying several semesters of video production and video editing, I'm ready to learn something new to me, which is video effects. I still remember I tried to take a video effects class in SFSU College Of Extension couple years ago, but I didn't have any video production background at that time, I felt so hard then I dropped it later... Now I know the basics of video production, I have both FCP and Avid editing backgrounds, so I'm very confident that I could do the best in this class! I hope that few months later I could put "video effects" as part of my experience...